Support Center

Frequently asked questions and support documentation for RatingWidget.

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  • How can I customize the ratings image / theme in WordPress?

    First, go to http://rating-widget.com/contribute-rating-design/ and create a custom design sprite according to the design instructions. Then, upload your sprites to your host (so it could be access via url address). Finally, open your WP management dashboard. There, open the ratings settings and select the rating type you would like to customize. Now, scroll to the bottom and activate the Power User Settings. Paste the following code into the box to set up the new design:

    options.style = RW.CUSTOM;
    options.imgUrl = {
        ltr: "http://imageaddress.com/img.ltr.png",
        rtl: "http://imageaddress.com/img.rtl.png"
    };
    

    Notice: Custom ratings design is only supported in our Professional and Business plans.

  • Can I add a rating inside my WordPress post’s content?

    We created a special shortcode you can use inside your posts / pages editor.

    For post ratings:

    • Current post rating - [ratingwidget]
    • Specified post rating - [ratingwidget post_id=123]

    For page ratings:

    • Current page rating - [ratingwidget type="page"]
    • Specified page rating - [ratingwidget type="page" post_id=123]

    For random ratings (not bound to any page/post):

    • Rating - [ratingwidget_raw id="1" title="my-title" type="page"]

    Rich-Snippets support:
    If you are using our Professional or Business plan which supports Rich-Snippets integration, and you want that the rendered rating will have the relevant schema, please add the add_schema=true attribute to the shortcode. For example:
    [ratingwidget post_id=123 add_schema=true]

    Note: If you already have a rating with schema.org on the same page, adding additional rating with schema.org metadata will confuse search engines, and will cause your ratings disappear from SERP.

  • Is there any PHP shortcodes I can use for my custom posts templates?

    We created several custom PHP shortcodes to make it easy for you adding RatingWidget into your custom templates or even if you want to customize the exact location of the ratings in your pages.

    Here are the shortcodes:

    • Output post / page / comment rating:
      function rw_the_post_rating($postID = false, $class = 'blog-post', $schema = false);
    • Return post / page / comment rating:
      function rw_get_post_rating($postID = false, $class = 'blog-post', $schema = false);
    • Output user rating:
      function rw_the_user_rating($userID = false);
    • Return user rating:
      function rw_get_user_rating($userID = false);

    Usage example:

    <?php rw_the_post_rating(14, 'front-post'); ?>

    Params:

    • $postID – The post id. Defaults to current’s loop post id.
    • $class - Rating class/type. For front page posts use ‘front-post’, for posts use ‘blog-post’, for pages user ‘page’, for comments use ‘comment’.
    • $schema - If TRUE, add Rich-Snippets schema.org metadata (only for Professional customers).
    • $userID - User ID. Defaults to current’s loop user.

    You can find the shortcodes implementation in /rating-widget/lib/rw-shortcodes.php

  • What is the difference between bbPress Forum Posts and Activity Forum Posts?

    When using bbPress together with BuddyPress, forum topics & replies posting are automatically generating activity updates for BuddyPress’ users activity feed. We call these activity updates - Activity Forum Posts. For maximal customization flexibility, we allow admin’s to customize the ratings style for each view so bbPress forum ratings in the activity feed can look different from the ratings in the forum section.

  • Do you have a refresh code for Ajax loaded content?

    In order to refresh / re-render the ratings on the page all you need to do is execute the following JavaScript line.

    RW.render(null, true);

    You can add the following code snippet right before your closing </body> tag (requires jQuery support) and it will automatically do the job.

    <script type="text/javascript">
        (function($){
            $(document).ajaxSuccess(function() {
                setTimeout(function(){
                    if ("undefined" !== typeof(RW))
                        RW.render(null, true);
                }, 500);
            });
        })(jQuery);
    </script>

    If you care about efficiency, call this method only after you add new ratings’ HTML containers (not on every Ajax call).

    Using the WordPress Plugin?

    To add the snippet right in your WordPress’ footer, add the following code to your theme’s functions.php file:

        /* Append ratings render-er after ajax call.
        ------------------------------------------*/
        function rw_render_ratings_after_ajax()
        {
    ?>
    <script type="text/javascript">
        (function($){
            $(document).ajaxSuccess(function() {
                setTimeout(function(){
                    if ("undefined" !== typeof(RW))
                        RW.render(null, true);
                }, 500);
            });
        })(jQuery);
    </script>
    <?php        
        }
    
        add_action('wp_footer', 'rw_render_ratings_after_ajax');
    
  • How to hide the content recommendations shown in the after vote report popup?

    To disable recommendations shown in the report popup, simply add this code snippet

    "hideRecommendations": true,

    to your existing integration code options. Your new integration code should be something like:

        ...
        options: {
           "hideRecommendations": true,
           "size": "medium",
           "style": "oxygen",
        }
        ...
    

    WordPress Plugin User?

    • Go to Dashboard > RatingWidget
    • Select the rating type tab you’d like to modify
    • Scroll to the bottom of the setting page until you get to the Power User Settings
    • Check the Activate / in-activate checkbox to activate the Power User Settings.
    • By default, the hideRecommendations option will already be there as one of the examples:
      options.hideRecommendations = true;
    • Delete all other preset functions if not needed or modify when necessary. Then click Save Changes and you’re all set!