Support Center

Frequently asked questions and support documentation for RatingWidget.


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FAQ

  • How RatingWidget can boost my Shopify store income?

    It’s all about Social Proof, that’s the name of the game! Here are some studies that explains how the ratings can increase your products conversion rates:

    • According to Google, 70% of Americans now say they look at product reviews before making a purchase.
    • CompUSA and iPerceptions study revealed that 63% of consumers indicate they are more likely to purchase from a site if it has product ratings and reviews.
    • According to Harvard Business Review research, a 1-star increase in Yelp rating leads to 5-9% growth in sales.

    Furthermore, once your SERP will include the ratings and your search incoming traffic will increase – your store will get more leads which means more potential customers.

  • How to show the ratings in Shopify Product Collection pages?

    By default, RatingWidget for Shopify app will show the ratings only on Product Pages. With some minor tweaks in you theme’s template, you can easily add the ratings to your Product Collections.

    • Open Shopify’s admin dashboard and go to Themes. There, click Edit HTML/CSS to open the template editor:
      Shopify Template Editor Button
    • In your editor, expand the Snippets directory and select rw-js.liquid.
      Now, simply change the first line of code:

      {% if template contains 'product' %}

      to this code:

      {% if template contains 'product' or template contains 'collection' %}

      This will load the ratings on product and products collection pages.

    • Now, to embed RatingWidget to your Collection pages, find the liquid file that is responsible for the collection template (the template file may have different names depending on the theme you are using, but usually it’s named collection.liquid). There, add the following ratings snippet exactly where you want the ratings to appear:
       {% include 'rw-rating' %} 

    Wasn’t that simple?! If you have no clue about coding or liquid files modification, feel free to contact us. Our Shopify experts would be happy to do it for you for a symbolic setup fee.

  • How to disable product voting for NON logged customers?

    If you want someone to log into their Shopify account before they can rate your products, simply follow these steps:

    • Log into your store’s Management Dashboard and open your Template’s Editor:
      Themes -> Customize theme -> Edit HTML/CSS.
    • There, find Snippets/rw-settings-custom.liquid and click it.
    • Add the following code:
      {% if customer %}{% else %}
          settings.options.readOnly = true;
      {% endif %}
      
    • Now Save the file and you done :)

    If you have no clue about coding or liquid files modification, feel free to contact us. Our Shopify experts would be happy to do it for you for a symbolic setup fee.